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Task Analysis : How It All Works


Behind the Clicks: What Users Do ..





Task 0: Use Book Swap Platform

Plan 0: Do 1-2-3-4 in any order as needed

Task 1: Buy Used Books

Plan 1: Do 1.1 → 1.2, if suitable book found → do 1.3 → 1.4 → 1.5 → 1.6 in sequence

1.1 Search for Required Books

  • 1.1.1 Enter search criteria (course code/title/ISBN/author)

  • 1.1.2 Apply filters (price range, condition, campus location)

  • 1.1.3 Sort results (by price, distance, condition)

  • 1.1.4 Browse results

1.2 Evaluate Book Listings

  • 1.2.1 View Book Details

    • 1.2.1.1 Check book info (title, author, edition)

    • 1.2.1.2 View condition images

    • 1.2.1.3 Check price

  • 1.2.2 Review Seller Info

    • 1.2.2.1 View seller ratings

    • 1.2.2.2 Read reviews

1.3 Contact Seller

  • 1.3.1 Send inquiry message

    • 1.3.1.1 Ask about condition

    • 1.3.1.2 Negotiate price

    • 1.3.1.3 Inquire about meeting

  • 1.3.2 Await response

  • 1.3.3 Review & respond

1.4 Arrange Transaction

  • 1.4.1 Agree on price

  • 1.4.2 Select delivery method

    • 1.4.2.1 In-person meeting

      • 1.4.2.1.1 Choose location

      • 1.4.2.1.2 Schedule time

    • 1.4.2.2 Setup cash-on-delivery

  • 1.4.3 Confirm details

1.5 Complete Purchase

  • 1.5.1 Meet seller

  • 1.5.2 Inspect book

  • 1.5.3 Make payment

  • 1.5.4 Receive book

1.6 Rate Seller and Write Review

  • 1.6.1 Rate seller

  • 1.6.2 Write review

  • 1.6.3 Report issues

Task 2: Sell Used Books

Plan 2: Do 2.1 → then 2.2 → 2.3 → 2.4 → 2.5 as buyers engage

2.1 Create Book Listing

  • 2.1.1 Enter book information

    • 2.1.1.1 Input title/author

    • 2.1.1.2 Enter ISBN

    • 2.1.1.3 Select course code

  • 2.1.2 Upload book photos

    • 2.1.2.1 Photo cover

    • 2.1.2.2 Capture damage/wear

  • 2.1.3 Specify condition

    • 2.1.3.1 Choose condition category

    • 2.1.3.2 Note highlights/damage

  • 2.1.4 Set price

    • 2.1.4.1 Research comparable listings

    • 2.1.4.2 Set firm/negotiable price

  • 2.1.5 Set delivery preferences

    • 2.1.5.1 Select meeting locations

    • 2.1.5.2 Set available times

  • 2.1.6 Publish listing

2.2 Manage Inquiries

  • 2.2.1 Receive notifications

  • 2.2.2 Read inquiries

  • 2.2.3 Respond to questions

  • 2.2.4 Manage multiple buyers

2.3 Arrange Transaction

  • 2.3.1 Confirm price

  • 2.3.2 Agree on delivery method

  • 2.3.3 Schedule meeting

  • 2.3.4 Send confirmation

2.4 Complete Sale

  • 2.4.1 Meet buyer

    • 2.4.1.1 Arrive on time

    • 2.4.1.2 Present book

  • 2.4.2 Receive payment

  • 2.4.3 Hand over book

  • 2.4.4 Mark as sold

Task 3: Manage User Account

Plan 3: Do 3.1 once, then 3.2 and 3.3 as needed

3.1 Create Account

  • 3.1.1 Enter personal info

    • 3.1.1.1 Provide name

    • 3.1.1.2 Use school email

    • 3.1.1.3 Create password

  • 3.1.2 Verify student status

  • 3.1.3 Set up profile

    • 3.1.3.1 Upload picture

    • 3.1.3.2 Add bio

    • 3.1.3.3 Set contact preferences

3.2 Manage Profile

  • 3.2.1 Edit personal info

  • 3.2.2 Update password

  • 3.2.3 Adjust notifications

3.3 Track Activity

  • 3.3.1 View active listings

  • 3.3.2 Monitor messages

  • 3.3.3 View transaction history

Task 4: Navigate Platform Features

Plan 4: Do any of 4.1-4.2-4.3-4.4 as needed

4.1 Use Search Functionality

  • 4.1.1 Search by course

  • 4.1.2 Search by book details

4.2 Filter and Sort

  • 4.2.1 Apply price filters

  • 4.2.2 Filter by condition

  • 4.2.3 Filter by location

4.3 Access Help/Support

  • 4.3.1 View FAQ

  • 4.3.2 Contact support

  • 4.3.3 Report content

4.4 Use Wishlist Feature

  • 4.4.1 Add books to wishlist

  • 4.4.2 Receive notifications

  • 4.4.3 Manage wishlist

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